Frequently Asked Questions
We know people usually want straight answers before they place an order. Here are some of the most common questions we get about pickup, freight, cancellations, product help, and how ordering works with MDWST Fence Supply.
Common Questions
Whether you’re a contractor managing multiple installs or a homeowner planning your first fence project, these answers are here to make the process easier and more predictable.
Who does MDWST Fence Supply sell to?
MDWST Fence Supply works with both professional fence contractors and homeowners looking for quality fence materials.
Many of our customers are contractors who need dependable access to inventory, faster turnaround, and materials they can count on for residential and commercial installs. We also work with homeowners and DIY customers who want access to the same professional-grade fence materials used by the pros.
If you are not sure exactly what you need, our team can help point you in the right direction and make the ordering process a lot less painful.
Do you offer pickup?
Yes. Orders can be picked up from our Indianapolis location.
Pickup is a popular option for contractors who want to keep jobs moving and avoid waiting on freight. We strongly recommend contacting our team before arriving so we can confirm material availability and make sure your order is ready.
Pickup location:
1402 Sheldon St, Indianapolis, IN 46201
Do you ship fence materials?
Yes. MDWST Fence Supply ships materials throughout Indiana and into the surrounding Midwest.
Smaller items may ship by FedEx or UPS, while larger items such as fence panels, posts, and bulk material usually ship by common carrier or LTL freight. The best shipping method depends on the size of the order, the product type, and the delivery location.
If you are not sure what applies to your order, contact us and we can help you sort it out before checkout.
Do I need a freight quote before ordering?
For larger or heavier orders, yes — it is smart to contact us for a freight quote before placing the order.
Freight costs can vary based on weight, pallet count, and delivery location. Getting a quote first helps avoid surprises and gives you a clearer idea of total project cost.
This is especially helpful for fence panels, posts, and other larger materials that do not ship like small package items.
What should I do if my shipment arrives damaged or incomplete?
If your shipment arrives damaged, missing pieces, or looking rough, document it immediately.
All freight shipments include a Bill of Lading. If there is visible damage, note it directly on the Bill of Lading before signing for the delivery. If something appears to be missing, contact MDWST Fence Supply or the freight carrier right away.
Prompt documentation matters because it helps protect your ability to report the issue properly and move the resolution process forward.
Can I cancel my order?
Orders may be cancelled within 24 hours of the scheduled delivery or pickup time. After that point, the order may already be staged, packaged, or in motion.
If something changes, reach out to us as quickly as possible. The sooner we hear from you, the better chance we have of helping adjust the order before it creates a bigger headache.
Do you accept returns?
Many MDWST Fence orders are custom prepared, packaged, or staged for each customer, so most sales are considered final.
No returns will be accepted without prior authorization from MDWST Fence Supply. Any approved return must be in original packaging and may be subject to inspection. Damaged materials and non-standard items are generally not eligible for credit.
If you think there is a problem with your order, contact us first so we can review the situation with you.
Can you help me figure out what materials I need?
Yes. That is one of the most helpful reasons to call us.
Contractors and homeowners both reach out when they need help understanding what components go together, how much material they need, or which products fit the project best. Our team can help you make sense of the order before you buy, which is a lot better than finding out later that something important got missed.
Do you carry materials for contractors across Indiana?
Yes. MDWST Fence Supply serves contractors throughout Indiana and also supports customers across the surrounding Midwest region.
Our Indianapolis location helps us support projects in and around Indianapolis, Carmel, Fishers, Greenwood, Noblesville, Fort Wayne, Lafayette, Bloomington, Terre Haute, and beyond.
What types of fence materials do you supply?
We supply a range of fence materials and related products for residential and commercial use, including vinyl fence, aluminum fence, wood fence materials, temporary fence, hardware, tools, and specialty products such as Fence Armor.
Availability can vary based on current stock and product type, so if you need something specific, reach out and we can help confirm what is available.
Pickup Support
Need materials fast? Pickup is often the easiest route for local contractors who want to keep projects moving without waiting around for freight.
Freight Help
Not sure what ships UPS versus freight? We can help sort out the right shipping method before you place the order.
Product Guidance
If you are unsure what posts, panels, hardware, or accessories you need, our team can help point you to the right setup.
Still Need Help?
If you have questions about product selection, availability, shipping, pickup, or freight quotes, our team is happy to help. Sometimes a quick phone call saves a whole lot of aggravation later.